Q: How can I pay for my subscription? How will it appear on my bank statements?

There are lots of ways to pay for all your purchases (subscription, special offers and options): By Visa, Mastercard or American Express 💳. You may be asked to offer additional information to secure and complete your purchase. Via Paypal Via the App Store Please note that we do not accept any other means of payment such as cheques, cash or bank transfer. When you use a card, your payments will be listed as Match. If you use PayPal, or iTunes, please check with the relevant company.

Q: How do I change the payment information linked to my subscription ?

Updating your payment information is simple You’ll be able to start a new subscription with a different card. On the payment page click on the subscription you want. If you are using a computer click here. If you are using mobile click here. On the next page under the validate my payment button click on change method of payment and then fill in the details. If you are part way into a monthly payment plan and your card has expired, you’ll have the possibility to update your payment data online before the next installment is due.

Q: I have unsubscribed but I am still paying. What's going on?

😬 There are a couple of reasons why this may happen: You chose to suspend your profile. Suspending your profile does not cancel your renewal; your subscription remains active and continues to be renewed until you cancel it. Your cancellation didn't go through fully. If you did not receive a confirmation email, it’s likely that this is the case. ➔ Please try again, or reach out to our Customer care team 💌. You may have another profile. For example on our sister site MatchAffinity Why do I have several payments been debited from my account? This can happen, depending on the subscription packages and options you have subscribed to. In order to personalize and improve your searches and exchanges, we offer you several options following subscription. ➔ If you have any doubts about your payments, you can consult the information about your subscription and your payments by logging on to your computer in the My account settings section. If you are using a computer click here. If you are using mobile click here.

Question 1

How can I pay for my subscription? How will it appear on my bank statements?

Accepted Answer

There are lots of ways to pay for all your purchases (subscription, special offers and options):

By Visa, Mastercard or American Express 💳. You may be asked to offer additional information to secure and complete your purchase.
Via Paypal
Via the App Store

Please note that we do not accept any other means of payment such as cheques, cash or bank transfer.

When you use a card, your payments will be listed as Match. If you use PayPal, or iTunes, please check with the relevant company.

Question 2

How do I change the payment information linked to my subscription ?

Accepted Answer

Updating your payment information is simple

You’ll be able to start a new subscription with a different card.
On the payment page click on the subscription you want.
If you are using a computer click here.
If you are using mobile click here.
On the next page under the validate my payment button click on change method of payment and then fill in the details.
If you are part way into a monthly payment plan and your card has expired, you’ll have the possibility to update your payment data online before the next installment is due.

Question 3

Why do I have to authenticate myself to complete my purchase?

Accepted Answer

The Payment Directive 2 (PSD2) introduced by the European Union came into force in May 2021 ➔ the aim is to minimize fraud attempts and to improve the security of payment services

To complete your future purchases, you will be obliged to authenticate your payments on the site with your bank. This operation is valid for all purchases made on the Match site by credit card and on the iTunes application.

First, make sure you have downloaded your bank's application and authorized the notifications from this application.
Once your bank details have been filled in and validated on the Match purchase page, follow the authentication instructions from your bank.
For most members, you should receive a notification from your bank application: Click on it to validate your purchase or launch your bank application if the notification does not appear,
Then return to Match to finalize your purchase and start enjoying our services.

! Please note: if you close the bank authentication window without validating and return to the purchase page to make your payment, your payment will not be finalized.

! Please note: if your bank card expires and you are asked to update this information, you will also be asked to authenticate; no charges will be made to your account during this operation.

If you have any problems validating your payment on the banking application

Contact your bank
Try another payment method available on the site, such as Paypal
Make your purchase on another device > Bank authentication can be more fluid when paying on a computer than on a mobile phone.

Question 4

I'm having problems taking out a subscription. What should I do?

Accepted Answer

Usually, this is down to a problem with your payment method.
➔ Try again with a different way to pay.

You can use:

Visa, Mastercard or American Express 💳. You may be asked to offer additional information to secure and complete your purchase.
Paypal
The App Store

Question 5

I have unsubscribed but I am still paying. What's going on?

Accepted Answer

😬 There are a couple of reasons why this may happen:

You chose to suspend your profile. Suspending your profile does not cancel your renewal; your subscription remains active and continues to be renewed until you cancel it.

Your cancellation didn't go through fully. If you did not receive a confirmation email, it’s likely that this is the case.
➔ Please try again, or reach out to our Customer care team 💌.

You may have another profile. For example on our sister site MatchAffinity

Why do I have several payments been debited from my account?

This can happen, depending on the subscription packages and options you have subscribed to. In order to personalize and improve your searches and exchanges, we offer you several options following subscription.

➔ If you have any doubts about your payments, you can consult the information about your subscription and your payments by logging on to your computer in the My account settings section.
If you are using a computer click here.
If you are using mobile click here.