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Frequently asked questions

How do Special Offers work?

If you receive a special offer, click the link in your email to sign up for the offer.

All our Special offers are available for a limited period only (that's why they're special), so check if an offer is still valid before you click on it.

Your Pass will be automatically renewed for successive renewal terms of equal length at the full (non-discounted) price.
Check the special offer email you originally received for full details of your offer, or contact Customer Care 💌 to talk through your subscription.
They'll be happy to help you find the best deal available.

➔ To cancel your automatic renewal click here.

If you have paid the full price despite having received a special offer please contact Customer Care 💌.

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