Q: How do I register and get started?

To register, just go to uk.match.com or download our app. You'll be guided through the essential questions which will help us discover what you're looking for. ➔ Remember, a truthful profile 😇 with a great photo goes a long way. So put your best foot forward and get ready to discover everything Match has to offer!

Q: How do I login and register my account?

To activate your profile, follow the instructions of the activation email 📧 (sent after the creation of the account) If you don’t get an activation email within a few minutes : Check your spam folder If you still can't find it you may have entered the wrong email address (it happens!) If the problem persists, please contact our customer service team 💌. If you've been able to log in and use Match before but now you cannot log in: Enter your email address and reset your password from the home page > Log in > Forgot your password? Make sure you spell your identifiers correctly with upper and lower case letters, numbers and special characters. ➔ We will send you a reset message within a few minutes > Follow the instructions to reset your password and you’ll be good to go. Or click here.

Question 1

How do I register and get started?

Accepted Answer

To register, just go to uk.match.com or download our app.

You'll be guided through the essential questions which will help us discover what you're looking for.

➔ Remember, a truthful profile 😇 with a great photo goes a long way.

So put your best foot forward and get ready to discover everything Match has to offer!

Question 2

How do I login and register my account?

Accepted Answer

To activate your profile, follow the instructions of the activation email 📧 (sent after the creation of the account)

If you don’t get an activation email within a few minutes :

Check your spam folder
If you still can't find it you may have entered the wrong email address (it happens!)
If the problem persists, please contact our customer service team 💌.

If you've been able to log in and use Match before but now you cannot log in:

Enter your email address and reset your password from the home page > Log in > Forgot your password?
Make sure you spell your identifiers correctly with upper and lower case letters, numbers and special characters.

➔ We will send you a reset message within a few minutes > Follow the instructions to reset your password and you’ll be good to go.
Or click here.

Question 3

How can I change my email address and/or password?

Accepted Answer

You can easily change your password

If you’re logged in

Change your password in a ⚡️ in My account settings.
If you are using a computer click here.
If you are using mobile click here.

If you’re stuck on the login page

Click forgotten your password?
Just follow the instructions and you’ll be good to go.
Or click here.

You want to change your email address linked to your account

➔ Contact the Customer Care team 💌 with the new address.
They’ll work their magic 🪄 and send you an email to your new address to confirm.

Question 4

I'm bisexual. Can I search for men and women?

Accepted Answer

Of course! We just need to do a little tinkering 🛠 behind the scenes to make it happen.

Just talk to our Customer Care team 💌 – they'll be more than happy to help.

Question 5

I have more than one profile. What's going on?

Accepted Answer

You are only allowed to have one profile on Match linked to the same email address.

There are two possible explanations:

Each of your profiles are linked to a different email address (maybe one is recent, and the other older?)
You may have created a profile on one of our other services, like MatchAffinity or OurTime.

➔ In this case, consult the Help section (on MatchAffinity or OurTime) and find out how to make changes:

FAQ page MatchAffinity: click here.
FAQ page OurTime: click here.

Question 6

Help! I can't register.

Accepted Answer

There are some common reasons you might have problems logging in 😬

1. You get a message saying your email address is already in use

You can only link an email address to a single Match account.
➔ If you already have a Match profile, you need to delete it before you can create a new one with the same email address.

Log into your old account, and go to my account settings > suspend my account > To delete your account, click here.
Or click here.

2. Your password isn't accepted

We want Match accounts to be secure, so your password will need to be :

at least eight characters long
include both upper and lower case letters
include a number.
eg : Match2022@

➔ Your password cannot be the same as your user name.
➔ Remember to never give your login information to anyone else, even if you know them.
➔ Your password must be unique! Never use the same password on multiple websites.

3. You can't access your account from overseas

You can access your Match account from almost anywhere in the world ✈️, but there are some countries in which this isn't possible.
➔ Enjoy your trip and your profile will be waiting for you when you get home!