Categories
Frequently asked questions
Categories
- Signing up
- Logging in and user details
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Purchasing subscriptions and extras
- Subscriptions
- Select, Connect, Boost and Incognito
- Payment methods
- I can't make a purchase
- Why has my payment been refused?
- My credit/debit card has expired, how can I change by bank details?
- What should I do if I can't complete my payment?
- I'm having difficulty taking out a subscription. What should I do?
- I'm having difficulty purchasing an add-on (Connect, Select or Boost). What should I do?
- Why do I need to authenticate my payments before finalising my purchase?
- Discounts and special offers
- The difference between Match and Affiny
- Valentine's Day
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Payment and subscription management
- Subscription renewal
- Update my bank details
- Stop my subscription
- Cancel and suspend my profile
- Right of withdrawal and reimbursement
- Questions about payments
- Questions about subscriptions
- Questions about Select, Connect, Boost and Incognito mode
- Unwanted debits
- No access to paid services
- Payment errors
- I have more than one account
- I never signed up to this website
- Profile and account management
- Searching and being found
- Contacting members
- Events and get-togethers
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Security and moderation
- Security and profile quality on the website
- My profile has been closed
- I have received a warning
- Exchanging contact details
- Report a false / suspicious profile
- Complain about a member's behaviour
- Hacked profile or account
- I cannot find a profile or message
- I cannot access my profile
- Fraudulent use of my bank details
- I never signed up to this website
- Cyber-bullying
- Contact us