Question 1

How can I set which emails and notifications I wish to receive?

Accepted Answer

You can choose the notifications you wish to receive in the "My account settings" section.

To get there, hover your mouse over your screen name in the top right-hand corner of any page of the website.

Once you're in "My account settings", you can tick or untick the notifications you wish to receive on the website and by email. By switching your alerts on, you can instantly be notified when you receive a new message or view, and when a member adds you to their Likes.

Click "Save" to update your notifications.

To boost your chances of meeting someone, make sure you select the following:

"Send me matches by email",

"Consider my profile for the member spotlight on match.com and partner sites,

"I would like to be invited to match.com events near me".

Question 2

Why aren't I receiving notifications in my email inbox?

Accepted Answer

Your personal email may have a spam filter to protect you from unwanted messages. Make sure you receive all your match.com email notifications by adjusting your spam filter settings and putting us on your approved senders list.

If you have already adjusted your spam filter, perhaps it's been a long time since you opened one of our emails? Our servers may have assumed your email was unavailable and suspended your notifications.

If you think this may be the case or are still unable to activate your email alerts, please contact our Customer Care team and we'll do our best to figure out what has happened.

Question 3

What do I need to do to stop receiving messages from the website?

Accepted Answer

If you no longer wish to receive alerts on your personal email address, you can deactivate them in the "My account settings" section.

Simply go to "Alerts" and then untick the alerts you no longer wish to receive and click the "Save" link to confirm your changes.

Question 4

How can I deactivate website and email notifications?

Accepted Answer

You can choose the notifications you wish to receive in the "My account settings" section.

To get there, hover your mouse over your screen name in the top right-hand corner of any page of the website.

Once you're in "My account settings", you can tick or untick the notifications you wish to receive on the website and by email. By switching your alerts on, you can instantly be notified when you receive a new message or view, and when a member adds you to their Likes.

Click "Save" to update your notifications.

To boost your chances of meeting someone, make sure you select the following:

"Send me matches by email",

"Consider my profile for the member spotlight on match.com and partner sites,

"I would like to be invited to match.com events near me".

Question 5

How can I adjust my notification style, sound and vibrate settings?

Accepted Answer

This feature is only available on Android devices and for members using Google Chrome.

To activate it, simply go to the ‘Me’ section, ‘Settings’, ‘Alerts’ and then ‘Notifications and effects’.

Question 6

I'm receiving emails but I'm not a member. How can I stop these messages?

Accepted Answer

If you are receiving emails from us, your email address must be registered in our database. Don't worry - you can close the profile in just a few clicks.

Go to the website home page and click on in the top right-hand corner of the page and click "Already a member? Login" followed by "Forgot your login details?".

Choose "Forgotten password" and confirm your email address. You will receive a password reset message for the account linked to your address.

Reset the password, then delete the account by logging into the website using your email address and the password you have created.

To then remove the associated account, go to the "My account settings" section of the website. To access it, move your mouse over the username at the top-right of any website page.

Once there, select "To suspend or delete your account, click here" at the bottom of the page. On the following page, click "To delete your account and permanently remove your profile from the site, click here".

Once confirmed, you will lose access to your account and your profile will disappear from the website within 24 hours.

Question 7

I have deleted everything. Why am I still receiving notifications?

Accepted Answer

If you find that this is happening, it is likely that you still have an account on our database.

In this case, we recommend that you check the following:

You have unsubscribed your profile and not just suspended it. Suspending your profile does not cancel your subscription. It remains active, and will be renewed each time it runs out until you reactivate your profile and cancel your automatic renewal.

You have unsubscribed successfully. You should have received a confirmation email.

The notifications relate to the account in question, and not to another account you have on the website or on our sister website "affiny.co.uk".