Categories
Frequently asked questions
Categories
- Signing up
- Logging in and user details
- Purchasing subscriptions and extras
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Payment and subscription management
- Subscription renewal
- Update my bank details
- Stop my subscription
- Cancel and suspend my profile
- Right of withdrawal and reimbursement
- Questions about payments
- Questions about subscriptions
- Questions about Select, Connect, Boost and Incognito mode
- Unwanted debits
- No access to paid services
- Payment errors
- I have more than one account
- I never signed up to this website
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Profile and account management
- Alerts and notifications
- How can I set which emails and notifications I wish to receive?
- Why aren't I receiving notifications in my email inbox?
- What do I need to do to stop receiving messages from the website?
- How can I deactivate website and email notifications?
- How can I adjust my notification style, sound and vibrate settings?
- I'm receiving emails but I'm not a member. How can I stop these messages?
- I have deleted everything. Why am I still receiving notifications?
- I'm receiving notifications, but I can't find the messages or profiles on the website. What's going on?
- Photos
- My description/personal ad
- My age
- My location
- My username
- My contact details (email address and password)
- Activate my account
- Remove or suspend my profile
- Personal data
- Profile visibility
- Searching and being found
- Contacting members
- Events and get-togethers
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Security and moderation
- Security and profile quality on the website
- My profile has been closed
- I have received a warning
- Exchanging contact details
- Report a false / suspicious profile
- Complain about a member's behaviour
- Hacked profile or account
- I cannot find a profile or message
- I cannot access my profile
- Fraudulent use of my bank details
- I never signed up to this website
- Cyber-bullying
- Contact us