- Signing up
- Activate my account
- I'm looking for someone of the opposite sex
- I signed up with the wrong gender
- My email address has already been used
- Remove or suspend my profile
- Get an overview of how the website works
- I can't create an account
- Logging in and user details
- Log into my profile
- I've forgotten my login details
- My login details didn't work
- My profile has been closed
- Hacked profile
- Change my email address and password
- Purchasing subscriptions and extras
- Subscriptions
- Select, Connect, Boost and Incognito
- Payment methods
- I can't make a purchase
- Discounts and special offers
- The difference between match and MatchAffinity
- Payment and subscription management
- Subscription renewal
- Update my bank details
- Stop my subscription
- Cancel and suspend my profile
- Right of withdrawal and reimbursement
- Questions about payments
- Questions about subscriptions
- Questions about Select, Connect, Boost and Incognito
- Unwanted debits
- No access to paid services
- Payment errors
- I have more than one account
- I never signed up to this website
- Profile and account management
- Alerts and notifications
- Photos
- My description/personal ad
- My age
- My location
- My username
- My contact details (email address and password)
- Activate my account
- Remove or suspend my profile
- Searching and being found
- I'm looking for someone of the opposite sex
- Searching for members
- Search results
- Find a member
- Shuffle
- Boost
- Contact filter
- Hide or blacklist a profile
- Search using the app
- "Around me" feature
- Incognito mode
- Contacting members
- Emails
- My messages have disappeared
- I haven't had any reply to my messages
- Find a member
- Views
- Favourites
- Winks
- Hide or blacklist a profile
- Contact filter
- Exchanging contact details
- Security and moderation
- Security and profile quality on the website
- My profile has been closed
- I have received a warning
- Exchanging contact details
- Report a false / suspicious profile
- Complain about a member's behaviour
- Hacked profile or account
- I cannot find a profile or message
- I cannot access my profile
- Fraudulent use of my bank details
- I've never signed up to this website
Alerts and notifications
- What do I need to do to stop receiving messages from the website?
- How can I set which emails and notifications I wish to receive?
- Why aren't I receiving notifications in my email inbox?
- How can I deactivate website and email notifications?
- How can I adjust my notification style, sound and vibrate settings?
- I'm receiving emails but I'm not a member. How can I stop these messages?
- I have deleted everything. Why am I still receiving notifications?
- I'm receiving notifications, but I can't find the messages or profiles on the website. What's going on?