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I received payment notification even though I unsubscribed

If you are still being debited after deleting your profile, please check that:

  • You didn’t choose to suspend your profile instead of deleting it. Suspending your profile does not cancel your renewal; it remains active and continues to be renewed until a cancellation is made.
  • You received a confirmation email. If you haven’t, it’s likely that your profile wasn’t closed successfully.
  • If you opted to pay for the subscription in instalments, it is possible that you have more payments left to make. Please check your cancellation confirmation email for more information. 
  • The payment is for the account in question, and not another profile that you have on the site or on our sister website Affiny.

If you are still being debited after deleting your profile, please check that:

  • You didn’t choose to suspend your profile instead of deleting it. Suspending your profile does not cancel your renewal; it remains active and continues to be renewed until a cancellation is made.
  • You received a confirmation email. If you haven’t, it’s likely that your profile wasn’t closed successfully.
  • If you opted to pay for the subscription in instalments, it is possible that you have more payments left to make. Please check your cancellation confirmation email for more information. 
  • The payment is for the account in question, and not another profile that you have on the site or on our sister website Affiny.
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  • On mobile site Click to change
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