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How do I cancel my subscription after meeting someone on the site?

Congrats on finding your special someone!

You’ll absolutely want to cancel that subscription of yours, which you can do any time up to 48 hours before the renewal date.

To do this, click on your profile photo at the top-right of any page, go to the “My account settings” page, “My subscription” then click on “Manage my subscription”.

If you opted to pay for your subscription in instalments you have some payments left to make. You can find more information on the “My subscription” page. 

Before you head off, we’d LOVE it if you could share your story with us, and in turn become an inspiration to other singles. Just click HERE to take a short survey!

Congrats on finding your special someone! You’ll absolutely want to cancel that subscription of yours, which you can do any time up to 48 hours before the renewal date.

APPLE

Go to the “My subscriptions” in the App Store app. If you have paid via the website, log in using a PC or laptop and cancel the renewal by following the instructions in “My account settings”.

For more information about cancelling a subscription purchased via iTunes, tap here.

ANDROID

  • Tap on “Me” which can be found on the bottom-right of every screen
  • Scroll to “Preferences” and then to “My subscription”
  • Tap on “Cancel your pass” and follow the instructions until the renewal has been cancelled. 

If you need any help, just get in touch with our Customer Care team.

Once you have cancelled your renewal:

  • we’ll email you to confirm
  • you can continue using your subscription until it expires
  • you can still access your profile after your subscription expires
  • If you have paid for the subscription in instalments, you may have some payments left to make. 

Before you head off, we’d LOVE it if you could share your story with us, and in turn become an inspiration to other singles. Just click HERE to take a short survey

  • On laptop Click to change
  • On mobile site Click to change
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