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Can I change my purchase?

If you would like to have a different subscription, you have a maximum of 14 days to contact us to make a change. To do so, you must contact our Customer Care team as soon as possible.

Please note that refunds are available for purchases of first-time subscriptions and upgrades. The total amount refunded is calculated pro-rata, based on the subscription time remaining. No refunds will be given for renewals, Boosts or Incognito purchases.

If you have made a mistake in purchasing a particular subscription, you have a maximum of 14 days to contact us to make a change. To do so, you must contact our Customer Care as soon as possible.

Please be aware that changes can only be made to purchases of first-time subscriptions and extras. We are unable to modify or refund subscription renewals or the purchase of Boosts.

  • On laptop Click to change
  • On mobile site Click to change
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