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Why is my new password not being accepted?

To ensure that your account is secure, you need to follow two rules when you create a new password:

  • your password must not match or include your screen name or email address;
  • it must be between 4 and 15 characters long.

For maximum peace of mind, we recommend that you make your password at least 8 characters long, with at least one letter, one digit and one special character.

Finally, never share your login information with anyone, including family and friends.

To ensure that your account is secure, you need to follow two rules when you create a new password:

  • your password must not match or include your screen name or email address;
  • it must be between 4 and 15 characters long.

For maximum peace of mind, we recommend that you make your password at least 8 characters long, with at least one letter, one digit and one special character.

Finally, never share your login information with anyone, including family and friends.

  • On laptop Click to change
  • On mobile site Click to change
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